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Submitted by Mandy Faircloth on 10/19/2024
The best way to do this is in a list.
The hostess was unaware of how long happy hour was. A brand new server was placed in the bar area as a server on his first day with no support. It was 5:40 when we sat down in the bar area and didn’t get seen until a little after 6. 6 was when happy hour ended. Our server chase came and apologized for the wait as he was brand new. He took our drink and food order in and we waited another 30 minutes and for 4 people to get 1 drink and an appetizer each. Again, Chase had no support. Our drinks arrived with two people ordering margaritas that that were two different colors and had two different tastes, then another person ordered a happy hour strawberry lemonade carafe from the bar menu. Which should have been a carafe of a liquor infused drink. When it finally arrived it was a virgin child’s drink. We personally approached the bartender (Joe) and he aggressively held up a carafe in the air and said “this is what you ordered and it’s for two people”. This told us that our order was changed against what we ordered by the staff and not by the customer. Joe then came over and basically blamed Chase that he was “busy and working through stuff” while Joe was barely behind the bar and not helping, rather just blaming.
When we arrived there were serval tables that verbally warned us before we ordered that it was a train wreck. This is of no fault of chase but rather lack of support, training and teamwork from the other members working that day. This needs to be better and to retain employees there needs to be a better system in place
Submitted by Nieves Gil on 09/30/2024
My family and I had a very rough experience here. We waited for 40 minutes just for appetizers and only saw the waitress twice. One of us had to walk back into the kitchen to ask someone for the check. I am not sure what the staff was busy with considering that there was not many people at the restaurant. I genuinely do not think any of the staff would have noticed if we had left without paying at least for a couple of hours. I have never not tipped anywhere until this experience. The food was bland and seemed microwaved, almost as if they had forgotten about our table. As soon as I got home I became sick from the food. Very unpleasant. The restaurant itself was also very very chilly, like shivering chilly. Totally not cool.
Submitted by Cazzy Wazzy on 08/20/2024
there was so much hair in the food found 3 pieces forgot to give us forks knifes and napkins ?????? and the dr pepper was so watered down and burger was so unseasoned
Submitted by Rick Barksdale on 07/19/2024
It's fancy like.......Decent food with great service, but severely understaffed.
The Bourbon Street Chicken and Shrimp is completely different than it once was. Not near as good now. Much better staff.
Submitted by Abby on 06/09/2024
Went out for a girls' night. The service was great, and food could be better. Just needs more flavor
